3 tiers
Emergency, urgent, routine — with the reason
Gas smell, no heat, flooding, sparks, sewage backup, or a locked-out resident escalate immediately. Everything else sorts below them, with a suggested next step attached.
Forward your maintenance inbox to FixFlow. Every request comes back ranked by urgency, categorized by trade, with duplicates merged and a suggested next step — so the emergency surfaces before Monday.
Flat $39/mo — the platforms start near $160
Forty requests a week arrive in the same inbox with the same subject-line urgency. The one that floods a unit reads exactly like the one about a bulb.
Residents can't calibrate severity — that's your job, forty times a week.
Someone reads every email and decides. That someone has other work.
One issue reported by three neighbors becomes three vendor calls.
A Friday 9pm burst pipe waits for Monday if nobody's watching the inbox.
Deliberately high-recall on emergencies: it's far cheaper to check a false alarm than to sit on a real burst pipe overnight.
Gas smell, no heat, flooding, sparks, sewage backup, or a locked-out resident escalate immediately. Everything else sorts below them, with a suggested next step attached.
Plumbing, electrical, HVAC, appliance, structural, pest, access, common area.
Same unit, same trade, same week — one ticket, not three.
One list each morning, worst first.
The classifier is deterministic and runs locally. Your triage doesn't stop because someone else's service is down.
No portal for residents to learn, no app to install. It works with the inbox you already have.
Or drop in .eml files — whatever fits your workflow.
Urgency, category, duplicates, next step — automatically.
Emergencies at the top, routine batched at the bottom.
Mark resolved; the duplicate window clears with it.
Property Meld and the full platforms start near $160/mo with per-door pricing. Under 200 doors, that math never works. This is flat $39.
Try it on a week of email.
Unlimited doors, unlimited requests.
That's the intended bias. False alarms cost a phone call; a missed burst pipe costs a unit. You can tune the rules, but the default errs toward waking you.
No. It tells you what it would do; dispatching stays a human decision. Vendor routing suggests, it doesn't send.
No. FixFlow reads forwarded email and hands you a ranked list. It sits in front of whatever you already use.
Classification runs locally on your machine. Request text isn't sent to a third party.
Early-access offices lock $39/mo for life — flat, no matter the door count.
No spam. Unsubscribe in one click, honored immediately.